Overview

Having trouble signing into Uphold is stressful — but most login problems are solvable quickly by following a structured approach. This guide walks you from basic checks (password, browser) to account recovery and contacting Uphold support. Where possible, use official links and never share your full password or sensitive verification codes with anyone.

Who should use this page

  • Users who can't remember their password
  • Users who are blocked by two-factor authentication failures
  • People seeing error messages such as "invalid credentials" or "account locked"
  • Anyone troubleshooting mobile app login issues or browser sign-in errors

Quick checklist (try these first)

  1. Confirm you’re using the official Uphold login page: uphold.com/login.
  2. Check your email for recent messages from Uphold about suspicious activity or password resets.
  3. Try a different browser or the Uphold mobile app.
  4. If you use a password manager, ensure it inserts the correct credentials.

Troubleshooting steps — detailed

1) Verify the URL & account email

Phishing pages mimic Uphold's login. Always confirm the address shows uphold.com and the connection is secure (padlock icon). Check which email you registered with — sometimes people have multiple emails and try the wrong one.

2) Reset your password

If you're unsure of the password, use the official reset flow:

  • Visit https://uphold.com/forgot (or the "Forgot password" link on the login page).
  • Enter the email associated with your account and follow the reset email instructions.
  • If you don't receive an email, check spam/junk folders and allow up to 10 minutes for delivery.

3) Two-factor authentication (2FA) issues

Problems with 2FA (Authenticator app codes or SMS codes) are common. Try the following:

  • Confirm your phone's date & time are set to automatic — time drift breaks TOTP codes.
  • If you have backup codes, use them to sign in and then reconfigure your 2FA device.
  • If you lost access to your 2FA device, use the Uphold account recovery flow or contact support with the required verification documents. See official guidance at Support Center.

4) Account locked or 'suspended' messages

If the platform temporarily blocks your account for security reasons you'll typically see a message explaining next steps. Common causes include repeated wrong passwords, unusual activity, or identity verification (KYC) requirements.

Tip: Don't repeatedly attempt logins when locked — this can extend the lockout period. Instead, follow the account unlock instructions or contact support.

5) Browser & cookies problems

Cookies, extensions, or cached files can interfere with login forms.

  • Clear your browser cache and cookies or open a private/incognito window.
  • Try disabling extensions (especially privacy blockers, password managers, or script blockers) temporarily.
  • Make sure JavaScript is enabled and the browser is up to date.

6) Mobile app issues

If the Uphold app won't let you sign in:

  • Update the app from the App Store or Google Play Store.
  • Force-close and reopen the app; if that fails, uninstall and reinstall.
  • Check device network connectivity and VPN settings — some VPNs can interfere with sign-in.

7) Email & verification problems

Account actions often require verified email access. If you don't receive verification emails:

  • Search your inbox for messages from @uphold.com and mark them as not spam.
  • Confirm your email provider isn't blocking emails from Uphold.

How to contact Uphold support

If you've tried the steps above and still can't access your account, contact Uphold's support team. When reaching out, include:

  • Your registered email address
  • Clear description of the issue and any error messages
  • Relevant screenshots (redact sensitive details)
  • Approximate date/time of the problem and prior troubleshooting steps

Official contact points:

Security & safety reminders

Never share one-time passwords, full recovery codes, or your account password with anyone — Uphold will never ask you to provide your password in full via chat or email. Watch for phishing attempts: unsolicited links, requests to move funds, or urgent pressure are red flags.

Account recovery: what Uphold may request

During recovery, Uphold may ask you to provide identity verification documents (photo ID, selfie, proof of address). Only upload documents through Uphold's official secure forms.

Preventive best practices

  • Use a strong, unique password (use a password manager).
  • Enable two-factor authentication and store backup codes securely offline.
  • Keep your recovery email secure and up to date.
  • Enable device-level security (phone lock, biometrics).

Appendix — common error messages & fixes

"Invalid credentials"

Usually a wrong email or password. Reset your password and confirm the email used at sign-up.

"Account locked"

Follow on-screen instructions, wait the lockout period, or contact support if it persists.

"Verification required"

Complete any outstanding identity checks. Check your email for prompts from Uphold.

Use the official Uphold pages linked on this document for any forms, password resets, or uploads. If you need a tailored recovery checklist based on the exact error message you see, tell me the message and I'll provide the targeted next steps.